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United Cooperative Services is an electric distribution co-op serving more than 50,000 members in a 14-county service area southwest of Fort Worth, Texas. As a not-for-profit Touchstone Energy^® cooperative, United plays a key role in the economic development of its communities and offers residential and commercial members the most reliable, safe and economical electric service at the lowest possible price.

United Obtains Highest Customer Satisfaction Rating in Industry

CLEBURNE—Despite a summer that saw natural gas prices drive up the cost of power and put several North Texas retail electric providers out of business, United Cooperative Services received another glowing report from the membership, according to the results of the third quarter 2008 American Customer Satisfaction Index (ACSI) survey.

With a score of 86 on a 100-point scale, United was well above the industry average of 73 and 15 points higher than Energy Future Holdings (formerly known as TXU). The closest for-profit utility to United in satisfaction was Southern Company, which obtained a 81.

Since the third quarter of 2004, United has captured an ACSI score ranging between 85 and 88, while the industry average has hovered around 70. United measures satisfaction each quarter to ensure members are receiving the high level of service that the co-op is committed to providing. The ACSI, sponsored by the American Society for Quality and administered by the business school at the University of Michigan, tracks consumer satisfaction levels across 16 industries and 190 corporations.

“It’s a tremendous feeling to know that the employees’ efforts to provide the best possible service is recognized by our members,” said United CEO Ray Beavers. “However, we will continue to challenge ourselves to be better and better.”

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The energy efficiency tax credits signed into law by President George W. Bush are now in effect, providing incentives for American families and businesses to reduce energy costs at home, work and on the road. For more information on how you may be able to gain tax credits for your conservation efforts, visit the following Web site:

http://www.energytaxincentives.org/

This link will take you to Web site compiled by the The Tax Incentives Assistance Project (TIAP). TIAP is sponsored by a coalition of public interest nonprofit groups, government agencies, and other organizations in the energy efficiency field and is designed to give consumers and businesses information they need to make use of the federal income tax incentives for energy efficient products and technologies passed by Congress as part of the Energy Policy Act of 2005.

Power costs are rising for members of Brazos Electric Cooperative, United’s generation and transmission wholesale power supplier. As United works to keep prices as low as possible for members, learn the facts about natural gas prices, find tips on how to conserve energy and discover how deregulation affects your cooperative.

Click here to see how United's residential rate compares to the retail electric providers (REPs) offering services in the TXU Electric Delivery service territory.

United's Board of Directors has initiated a process to review standards as required by

the Energy Independence and Security Act of 2007. Click here to review this process.

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