Kudos
There’s no such thing as a “small act” of kindness – each bit of thoughtfulness we display can have lasting and memorable effects. Several of our members have written or called in to express their gratitude to United employees – and we’d like to share their words of kindness here.
6/22/2010 Submitted by Vickie Walsh
The son of member, William Shipley, asked to make sure I let the supervisor of Jeff Pannel know what a great guy he is. Jeff was dispatched to their home last night on a no power call. He said Jeff was very professional, polite and extremely helpful. He took the time to explain to them about the repairs needed and they wanted him to know how much they appreciated all his help.
6/03/2010 Submitted by Kerri McKittrick
Ms. Jeanetta Green called in to praise the work of UCS. She called in with an outage last night and was impressed with our response time and professionalism. She loves UCS and will never understand why people would ever want to switch to another electric company.
5/27/2010 Submitted by Lora White
Milton Taylor called to say, “ It was a pleasure to work with our company, all the way from Dan Nelson and Denny Adams, to the guys who actually came out and built the new line for him.” He says we actually take the time to listen to him.
5/26/2010 Submitted by Frances Boase
Mrs Webb in Venus wanted all of us to know what a nice guy Kenneth Hestilow is. She spoke very highly of him!!!
5/25/2010 Submitted by Cathy Wilson
Member Ray Yarbrough was very complimentary of our energy audit and of Jamie Nix. He said Jamie was a great guy and that he did a great job on his energy audit! He really enjoyed visiting with him. He said Jamie and our energy audit gave him so much helpful information. Way to go Jamie & our energy audit program!!!
5/20/2010 Submitted by Loni Bland
Barry Smith responded to a trouble call in PK this morning for Union Pacific Railroad. All checked good on UCS side, but Barry went the extra mile to help troubleshoot the problem on the member’s side. He was able to locate the problem and informed the field rep for the Railroad what his problem was and how he could resolve the issue. The gentleman said it is refreshing to deal with a company like United. He is able to talk to a live person and deal with people who actually care.
5/17/2010 Submitted by Kerri McKittrick
Ms. Gary Erwin in Granbury called in to let David Applegate know how much she and her husband appreciated Blake Campbell coming out to their home at 3:30 AM to restore their power.She said Blake was very professional and had their power back on very quick.
5/15/2010 Submitted by Member Bobby/Juanita H.
Thank you for the great discounts we have received on my prescriptions when using the Co-op Connections card!!!! At the time we had no insurance, and a certain prescription regular price was $182. After presenting the card, it was $68. WOW!! Like I said, thanks a bunch!! Alvarado, Tx
5/11/2010 Submitted by Loni Bland
Mr. Stovall called and reported to Susie that he could not lay down tonight and go to sleep without saying THANK YOU once again to United, and to Mike “Frog”Fergason who came back out today and did a fantastic job. Gary Sims responded this morning to a trouble call and Frog went back to wrap things up. Mr. Stovall said to be sure to pass along his appreciation to the guys for our service.
4/30/2010 Submitted by Liz Corbell
RICHARD HASKELL with Devon Energy Operating Corp. complimented Mark McClain today on the way Mark handles business for the cooperative. Mr. Haskell said that not only was Mark a real “Company Man,” but that he was very thorough in his job.
4/20/2010 Submitted by Eunice Wohlferd
Mr. Jeff Fain called in to express his appreciation for the great, personalized service he receives from United.He had an outage at his home yesterday and was surprised when they received a call back from UCS to confirm power was back on.
4/13/2010 Submitted by Cathy Wilson
Mr. C M Swisher called in to say how happy he was with UCS. He appreciated the nice lady, Vickie Schlittler, helping him get his problem fixed and so fast.He said United did an excellent job!
3/31/2010 Submitted by Patti Wagner
Elsie won a $50 bill credit at the UCS community meeting held in conjunction with the Gap Chamber meeting on March 9th. She wanted to express her appreciation for the credit and for our service.
3/29/2010 Submitted by Vickie Walsh
Joyce Biggers in Alvarado commented on how nice it was to have a “real person answer the phone” and that “it was a joy doing business with UCS.”
3/26/2010 Submitted by Janet Huggins
F H Goodyear called to thank the crews for working all night in the rain and dark to get their power back on this week. He was very appreciative of their diligence to get the power back on.
3/25/2010 Submitted by Vickie Schlittler
Calvin Moreland came into say THANKS!!! to Gary Sowders. UCS recently completed a job for him. He said Gary was such a pleasure to work with as was Blake when he completed the job. He wanted us to know what great guys they are.
3/17/2010 Submitted by Janet Huggins
Member David Walters called to compliment the guys on such prompt service trimming trees. He said they called UCS yesterday afternoon and we have already been to the house this morning !!! Very impressed with the fast service we provided.
3/11/2010 Submitted by member Barbara Van Marte
A letter was received from member, Barbara Van Matre who indicates she came home after work to find her power off, thereby calling into Dispatch - spoke to the kindest/helpful Dispatcher and w/in an hour Jeremiah was at her home, replaced a fuse to the house but subsequently returned to replace a transformer. Ms. Van Matre writes,
“Nothing would due but for Jeremiah Esquell and Corey Pollard to get back to the shop and get a transformer and fix our electric. These gentlemen were at our house until after 9 PM. I told them they could fix it tomorrow, and their response was it was their responsibility to repair my electric now.” “You should be so proud”.
3/11/2010 Submitted by Member Sara Breedlove
“Thanks for all you do! Your team is a great company, one of the many joys of living in Johnson County!”
2/22/2010 Submitted by Joan Hughes
Carolyn Hidlebaugh called for no other reason than just to say she is very glad to have UCS as her electric provider.
2/22/2010 Submitted by Faye Sanders
Barney Taylor asked me to make sure I let everyone here know what a fine young man Carlos Martinez is. He said he was very professional and polite and did a great job getting a pine tree limb off the line and restoring power.
2/18/2010 Submitted by Member David Newman
I am writing to thank UCS for today's energy audit and, especially, to compliment Mr. Seth Rosser who performed it. He was punctual,did a very efficient and thorough job, and was a pleasure to visit with during the course of the audit. Representatives such as Mr. Rosser are certainly an asset to UCS and another reason I am pleased to be in UCS territory. Feel free to share this feedback with him if you wish, as well as note it in his personnel file. (No, I am not his uncle, cousin, etc! Met him for the first time at the audit....) Regards, David Newman
2/08/2010 Submitted by Members Kay & Royce Green
This is only a "thank you". We were SO impressed by the friendly, professional manner in which our electrical disaster out here was corrected back in January 2010. ALL personel were courteous, patient and simply worked their buns off fixing our lines. From the engineer, Johnny Hazzard, to Roger Wolf and his crew....all unbelievable. Thanks for being the company that you are. The Greens
2/08/2010 Submitted by Debbie Jones
John and Rebecca Kennedy called and said thanks to the crew that worked so hard to get their Power back on. Rebecca said they may have not been outside with UCS guys but they were with them in their Hearts! Having a Gas Stove, they were able to make hot Chocolate and play Bingo by Kerosene Light. With plenty of blankets , time and family, she said they made the best of a bad situation!
2/08/2010 Submitted by Patti Wagner
Dell and John Sampson called to thank the crew that came out last night in the cold snow to get their power back on. Dell said to make sure the guys knew how much they are appreciated.
2/08/2010 Submitted by Debbie Jones
John Stockton called to say thanks for bearing the storm and getting the power back on. They appreciate it very much.
2/12/2010 Submitted by Cathy Wilson
James Weatherby called to say “I just love you guys! You guys are the greatest!” He said his power went out at 5:15 this morning & was back on by 6:30. He said his power has only been out twice in 30 yrs., once for 4 hrs, during a winter storm in 1983 & today. He was impressed.
2/12/2010 Submitted by Joan Hughes
James Hunter called to say thank you for getting the power back on so quickly this morning. They understand the crews are working hard in the terrible weather conditions. They really appreciate it.
1/29/2010 Submitted by Loni Bland
David Villines called to express his deep appreciation to Carlos Martinez for braving the cold wet weather to get his power restored last night. They were home with grandchildren and only had the fireplace. Mr Villines was in complete awe for the lengths UCS goes through to restore power to members during such dreadful conditions. He complimented Carlos’ professionalism and asked that I be sure to let Carlos know in addition to the rest of the co-op that words cannot express his gratitude.
1/29/2010 Submitted by Patti Wagner
James Eric Evans called to thank me for sending Ted Gebhardt out to his location this morning. Evans said that Ted was very professional and “a first class guy”. He said he wanted to make sure Ted (and the Co-op) knew that we are lucky to have him as an employee.
1/20/2010 Submitted by Member Patsy & Leonard Hadix
(Their home burned on Dec. 26)
We want to personally thank you for always being so efficient no matter what the problem. A transformer blows in the middle of the night in the middle of a storm and you are there. I’m scared to death of the dark, bulb blows from one of my security lights and you are there.
My home burns to the ground, all we have left is our security lights and low and behold you made it possible again. You were there to turn on enough electric so our security lights would work and we could watch our land from a neighbor’s house where we temporarily reside. Again a GREAT BIG THANK YOU.
Sincerely Patsy and Leonard Hadix :)
1/18/2010 Submitted by Loni Bland
Eric Nichols called in a power quality issue yesterday. The problem ended up being on his side and Jason Cox was able to lend a hand and help make repairs. Eric called back to tell Jason “thank you” for the quick and friendly service. He also wanted him to know just how much he appreciated the help! Way to go Jason for going the extra mile and helping out a member.
1/14/2010 Submitted by Denny Adams
Rebecca Prince called to say that talked to Gary on the phone and that Rob came out to her place. She went on to say they both were really nice and that Rob did a very good job and she wanted to just say thank you and that she appreciated what they did to restore her service.
1/13/2010 Submitted by Patti Wagner
Kudos to the Meridian crews coming from Kenneth Townley and Teresa Patton. Both members commended our linemen on quick response times, and appreciated the work done during an outage in such extremely cold conditions. Not sure which lineman was on call at the time, but this could be said of any of our Meridian guys!!
1/08/2010 Submitted by Loni Bland
Mr. Wesley Thomas was out of power this morning. Ben Perry was the lineman who restored his power.He called back this morning to express his gratitude to our guys for always providing excellent service. He wanted to make sure we passed on his appreciation for a job well done and to say thanks for taking such good care of them! Way to go Ben and all our other guys who are braving the winter weather to keep our members cozy!
1/08/2010 Submitted by Member Rita Whitfield
Dear Mr. Scott,
I am writing this email concerning one of your employees, Jeff Pannell. As you know, last night January 7th, 2010 was very ,very cold. My husband and I were watching T.V. at around 6:15 pm waiting patiently for the Texas vs. Alabama game to begin. In a flash our electricity went out. We went outside to see what happened and who else in our neighborhood might also be without power. Our neighbor was the only one. I called and the gentlemen I spoke with from your company(I should have gotten in his also) was extremely polite to me and said someone is already on their way. Within 15 minutes a truck was parked in front of my house. I went outside to be greeted by Jeff Pannell(I hope I spelled it correctly). He explained all he was going to do and approximately how long it would take. He even had a good sense of humor when I told him that I had an angry husband inside who was waiting for the game to start. We both laughed and he went to work. Every step of the way he kept us informed. He also took the time to answer all of my husband’s questions. When all was on , he told us he would wait outside for about 15 to 20 minutes to make sure all went according to plan. I offered him a warm place to stay and some coffee and he said "No, Ma'am thank you I will just wait out here." I said "the game is on, he laughed and said I can hear it on the radio." He was out in that cold weather, after working all day and still had a pleasant attitude. He was very concerned about us and wanted to get our heat back on as soon as possible. I am a school teacher( so do not correct my grammar, I am a math teacher ha-ha) and I know very seldom do I hear nice things from parents. It always seems the good things people do in their jobs, get unnoticed to many times. I just want you to know even though Jeff's job requires him at times to be out in the cold or heat he never showed us anything other then concern for us. Please let him know that we greatly appreciated the promptness , respect and of course the job well done that he provided for us.
Sincerely,
Rita Whitfield
1/07/2010 Submitted by Member Bobbie Johnson
I just wanted to say thank you so much for cutting the tree limbs away from my electrical lines. They did a wonderful job! Thanks again!
1/07/2010 Submitted by Diane Snyder
Mr. George Guthrie wanted to say thank you to the guys who came out yesterday and replaced a bad transformer, that they did a fantastic job!!! Way to go Robbie and Steve!!!
